ORDERS, SHIPPING & RETURNS

HOW DO I PLACE AN ORDER?

Browse items for sale, select your article and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your items will soon be on their way to you.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept several methods of payments. If you purchase items in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include Apple Pay, PayPal. 

CAN I PAY IN MY LOCAL CURRENCY?

All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:

  • We'll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.

  • If you return a purchase that was purchased in your local currency, you will receive Credit in the amount you paid in your local currency converted to USD.

  • Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.

  • Selling is only available in USD at the time.

  • Some payment methods may not be supported.

Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. Lanzart takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.

I’M HAVING ISSUES PURCHASING. WHAT DO I DO?

Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please contact us for additional assistance.

ORDER REVIEW

All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.

ORDER CANCELLATION

We reserve the right to cancel orders in our sole discretion.

For all articles that have been pre-verified and authenticated and ship directly from our trusted retail and boutique partners, all orders are auto-confirmed and cannot be canceled.  Your order confirmation E-mail will let you know whether your order can be canceled.

If an order is canceled before you have been charged for the order, you may see a pending authorization on your card that will fall off of your account in a few days but you will not be charged for the order. If an order is canceled after you have been charged for the order, we will refund you the amount you paid for the item(s) to your original method of payment. Please allow 7 to 10 business days for the refund to be reflected on your next billing cycle.

 

SHIPPING

As soon as we receive your order, we start making it. Average processing time for a painting stretched on canvas with no frames will be 7-10 business days, average processing time for a painting stretched on canvas with gold or black frames mounted will be 10-15 business days. We use the standard delivery method for all our shipments which takes about 3-5 business days. 

Delivery times are estimates based on past orders , as shipments may be affected by weather-related delays or events outside of our control.

 

RETURNS

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us anytime. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.